NEWARK — Craig Young remembers the morning in 1992 when he walked into the burned building that used to house his contracting business.
There was soot on the walls and a thick smell of smoke; he could hear the water-logged carpet squish as he walked across it.
At first, as a contractor, Young assumed he’d be able to fix the damage. But he soon realized the specialized process of repairing fire damage required equipment and skills he did not possess. As he watched people come in to clean up, he remembered looking at the commercial-grade dehumidifier and thinking, “I ought to get one of those.”
Twenty years later, as the owner of 1st Response Restoration and Reconstruction Specialists, Young is the owner of a dehumidifier and countless other special tools his company uses to combat damage caused by fire, smoke, mold and water.
“In this business, there are so many tricks of the trade,” said Young, who has been in the contracting business since his youth.
After his Manning Street business caught fire in 1992, Young began exploring what it would take to operate a business that specialized in the removal of fire, water and mold damage.
He eventually opened a local franchise of Purofirst, a national company, and 10 years later left the franchise to start 1st Response, a full-service construction company certified with the Institute of Inspection, Cleaning and Restoration Certification.
He meets with people who have walked into their homes for the first time after a fire to realize the roof is gone, the living room is scorched or the floor is covered in water.
Young tells them it will be OK — he’s been there.
The 1st Response crew sizes up the damage and springs into action, first looking to save as much of the structure as possible.
“Our goal is to repair and restore, rather than rip and replace,” Young said.
Items are taken from the customer’s home or business to the 1st Response facility on O’Bannon Avenue, where they individually are cleaned or replaced if necessary.
It’s a great feeling, showing a customer a room, business or home that has been brought back to life, Young said.
“When people come in and they see that finished product, that’s your business card,” he said.
The 24 hours per day, seven-days-per-week service primarily operates in Licking and surrounding counties. It keeps Young and his employees busy, but he couldn’t imagine doing anything else.
“It’s a very rewarding business,” Young said.
